Gorgias — Ecommerce-focused helpdesk with AI automation, deeply integrated with Shopify and online stores.
Verdict at a glance
Overall rating: 4/5 ★★★★☆
Standout: Purpose-built for ecommerce support — tight Shopify integration and AI that handles order questions.
Watch out: Ticket-based pricing (not per agent) and overage fees can surprise you as volume grows.
The best help desk for Shopify and ecommerce brands — built around orders, returns, and revenue-driving support.
Real-world ratings (third-party)
The rating above is DigiJaws’s own editorial verdict. Here’s how it scores on independent review platforms, pulled directly from each platform as of 2026-08-06:
Ratings and review counts change as new reviews come in — check the linked platform for the live number. We don’t (yet) run our own on-site review collection, so we cite third-party aggregators for independent signal.
Overview
Gorgias is a helpdesk built specifically for ecommerce. It integrates deeply with Shopify and BigCommerce so agents (and its AI) can see and act on orders, process returns, and answer order questions directly, across email, chat, and social.
It prices by tickets rather than agents (so seats are unlimited), which is great for big teams but can surprise you with overage fees as volume grows. It is less suited outside ecommerce.
Watch: official demo
Key features
- Ecommerce helpdesk
- Deep Shopify/BigCommerce integration
- AI agent & automation
- Macros & rules
- Multichannel (email/chat/social)
- Revenue tracking
- Unlimited seats
Pricing (as of 2026-06-16)
Model: ticket-based subscription · Free tier: no (trial) · Entry paid: Starter $10/mo (50 tickets)
| Plan | Price | Includes |
|---|---|---|
| Starter | $10/mo | 50 tickets/mo |
| Basic | $50/mo annual ($60 monthly) | 300 tickets, multichannel |
| Pro | ~$300/mo | Higher ticket volume |
| Advanced | ~$900/mo | High volume & automation |
| Enterprise | custom | Custom volume |
⚠️ Ticket-based pricing with overage ~$0.36-0.40/ticket; seats are unlimited. Verify on gorgias.com.
Ratings breakdown
- Ease Of Use: 4.3/5
- Features: 4.1/5
- Value: 4/5
- Support: 3.9/5
Pros
- Built for ecommerce
- Deep Shopify integration
- Unlimited agent seats
- Good AI automation for order questions
- Revenue attribution
Cons
- Ticket-based pricing surprises at volume
- Overage fees
- Less suited outside ecommerce
- Higher tiers pricey
Who it’s for
- Shopify and ecommerce brands
- DTC support teams
Who it’s not for
- Non-ecommerce/SaaS support (use Zendesk/Intercom)
- Teams preferring per-agent pricing
Best use cases
- Ecommerce customer support
- Order & returns handling
- Social/chat support
- AI deflection
Integrations
Shopify, BigCommerce, Recharge, Klaviyo, Social channels.
Alternatives
Zendesk, Intercom, Re:amaze.
Recent changes
Expanded its AI agent and automation features.
Frequently asked questions
Does Gorgias have a free plan?
No, Gorgias doesn’t have a free plan — it offers a trial, and the entry-level Starter plan starts at $10/month for 50 tickets.
Why does Gorgias price by tickets instead of agents?
Gorgias charges based on ticket volume rather than per agent seat, so you can add unlimited team members at no extra cost — but volume that exceeds your plan’s ticket allowance triggers overage fees, which can be a surprise for fast-growing stores.
What is Gorgias not good for?
Gorgias is purpose-built for ecommerce, so it’s not the best fit for non-ecommerce or general SaaS support teams — Zendesk or Intercom are usually better suited outside online retail.
What is Gorgias’s rating on G2 and Capterra?
As of 2026-08-06, Gorgias holds 4.6/5 on G2 (565 reviews) and 4.6/5 on Capterra (134 reviews). See the ratings table above for links to the live pages.
Similar tools in Customer Support AI
Sources
- https://www.lindy.ai/blog/gorgias-pricing
- https://www.eesel.ai/blog/gorgias-basic-plan
- https://checkthat.ai/brands/gorgias/pricing
Compiled from public sources; last verified 2026-06-16. Pricing is subject to change — verify with the vendor. Ratings reflect editorial opinion.
Frequently asked questions
How much does Gorgias cost?
Gorgias uses a ticket-based subscription. Entry paid: Starter $10/mo (50 tickets). Free tier: no (trial). Verify current pricing on the vendor site.
What is Gorgias best for?
Purpose-built for ecommerce support — tight Shopify integration and AI that handles order questions.
What are the best alternatives to Gorgias?
Alternatives include Zendesk, Intercom, Re:amaze.
Gorgias Review (4.0/5): Features, Pricing & Verdict (2026). DigiJaws, 2026. https://digijaws.com/reviews/gorgias/