Gorgias — Ecommerce-focused helpdesk with AI automation, deeply integrated with Shopify and online stores.
Verdict at a glance
Overall rating: 4/5 ★★★★☆
Standout: Purpose-built for ecommerce support — tight Shopify integration and AI that handles order questions.
Watch out: Ticket-based pricing (not per agent) and overage fees can surprise you as volume grows.
The best help desk for Shopify and ecommerce brands — built around orders, returns, and revenue-driving support.
Overview
Gorgias is a helpdesk built specifically for ecommerce. It integrates deeply with Shopify and BigCommerce so agents (and its AI) can see and act on orders, process returns, and answer order questions directly, across email, chat, and social.
It prices by tickets rather than agents (so seats are unlimited), which is great for big teams but can surprise you with overage fees as volume grows. It is less suited outside ecommerce.
Key features
- Ecommerce helpdesk
- Deep Shopify/BigCommerce integration
- AI agent & automation
- Macros & rules
- Multichannel (email/chat/social)
- Revenue tracking
- Unlimited seats
Pricing (as of 2026-06-16)
Model: ticket-based subscription · Free tier: no (trial) · Entry paid: Starter $10/mo (50 tickets)
| Plan | Price | Includes |
|---|---|---|
| Starter | $10/mo | 50 tickets/mo |
| Basic | $50/mo annual ($60 monthly) | 300 tickets, multichannel |
| Pro | ~$300/mo | Higher ticket volume |
| Advanced | ~$900/mo | High volume & automation |
| Enterprise | custom | Custom volume |
⚠️ Ticket-based pricing with overage ~$0.36-0.40/ticket; seats are unlimited. Verify on gorgias.com.
Ratings breakdown
- Ease Of Use: 4.3/5
- Features: 4.1/5
- Value: 4/5
- Support: 3.9/5
Pros
- Built for ecommerce
- Deep Shopify integration
- Unlimited agent seats
- Good AI automation for order questions
- Revenue attribution
Cons
- Ticket-based pricing surprises at volume
- Overage fees
- Less suited outside ecommerce
- Higher tiers pricey
Who it’s for
- Shopify and ecommerce brands
- DTC support teams
Who it’s not for
- Non-ecommerce/SaaS support (use Zendesk/Intercom)
- Teams preferring per-agent pricing
Best use cases
- Ecommerce customer support
- Order & returns handling
- Social/chat support
- AI deflection
Integrations
Shopify, BigCommerce, Recharge, Klaviyo, Social channels.
Alternatives
Zendesk, Intercom, Re:amaze.
Recent changes
Expanded its AI agent and automation features.
Sources
- https://www.lindy.ai/blog/gorgias-pricing
- https://www.eesel.ai/blog/gorgias-basic-plan
- https://checkthat.ai/brands/gorgias/pricing
Compiled from public sources; last verified 2026-06-16. Pricing is subject to change — verify with the vendor. Ratings reflect editorial opinion.
Frequently asked questions
How much does Gorgias cost?
Gorgias uses a ticket-based subscription. Entry paid: Starter $10/mo (50 tickets). Free tier: no (trial). Verify current pricing on the vendor site.
What is Gorgias best for?
Purpose-built for ecommerce support — tight Shopify integration and AI that handles order questions.
What are the best alternatives to Gorgias?
Alternatives include Zendesk, Intercom, Re:amaze.
