Chatbase — Build a custom AI support agent on your own content — with every tier, credit rate and add-on published, including $99 a month to remove the branding.
Short answer: Chatbase builds custom AI agents trained on your own content. Free provides 50 message credits, 1 agent and 1 member. Hobby is $40 a month for 700 credits, Standard $150 for 4,000 and Pro $500 for 15,000, with Enterprise on custom terms. Yearly billing saves 20%. Add-ons are published: $40 per 1,000 auto-recharge credits, $25 per extra agent monthly and $99 a month to remove Chatbase branding.
On this page
Verdict at a glance
Overall rating: 3.5/5 ★★★☆☆
Standout: Complete pricing transparency. Every tier, the credit top-up rate, the extra-agent rate and the branding-removal fee are all published — rare in AI tooling.
Watch out: Every published tier includes exactly one agent. Extra agents are $25 a month each, and removing Chatbase branding costs $99 a month regardless of tier.
Chatbase does one thing: it builds an AI agent trained on your own content — documentation, help centre, site — and puts it in front of customers. Judged on that, it works well, and its pricing is unusually honest. Free gives 50 message credits with 1 agent and 1 member, Hobby is $40 a month for 700 credits, Standard $150 for 4,000, Pro $500 for 15,000, and yearly billing saves 20%. What sets it apart is that the add-on rates are all published too: $40 per 1,000 auto-recharge credits, $25 per extra agent a month, $99 a month to remove Chatbase branding. In a category where AI costs are routinely discovered rather than disclosed — Tidio’s Lyro, Freshdesk’s Freddy — being able to calculate your real total in advance is worth a great deal. Two things to plan for. Every published tier includes exactly one agent, so a business wanting separate agents for support and sales pays $25 a month more, and white-labelling costs $99 regardless of which tier you are on — which means a Hobby customer pays more to remove branding than for the plan itself. Standard at $150 is where the product becomes properly usable, adding helpdesk, voice, telephony, outbound campaigns, API access and advanced integrations. Budget for that rather than $40.
Quick facts
| Attribute | Detail |
|---|---|
| Ideal team | Businesses wanting a custom AI agent trained on their own content |
| Learning curve | Low — upload content and the agent trains itself |
| Setup time | Under an hour for a basic agent |
| Free trial | Free plan rather than a trial |
| Free tier | ⚠️ Yes — 50 credits, agents auto-delete after 14 days inactive |
| Agents included | ⚠️ 1 on every published tier; extras $25/month |
| Remove branding | ⚠️ $99/month at any tier |
| Yearly saving | 20% |
Overview
Chatbase builds AI agents trained on your own material — documentation, help centre articles, website content — and deploys them to answer customer questions. It is a narrower product than the chat platforms it competes alongside: there is no shared team inbox in the traditional sense at lower tiers, and it is not trying to be a help desk. What it does is turn your existing content into an agent that can answer from it, which for a business whose support burden is mostly repeated questions already documented somewhere is exactly the right shape.
Pricing is metered on message credits with published tiers. Free provides 50 credits, 1 agent and 1 workspace member, with limited model access and no advanced features such as voice, helpdesk or integrations — and notably, free agents auto-delete after 14 days of inactivity. Hobby is $40 a month for 700 credits with 2 members. Standard is $150 for 4,000 credits with 3 members and adds helpdesk, voice, telephony, outbound campaigns, API access, auto-retraining and advanced integrations including Stripe and Zendesk. Pro is $500 for 15,000 credits with 5 members and adds advanced analytics, source suggestions and tickets-as-source. Enterprise adds white-labelling, SSO, HIPAA eligibility, priority support, a success manager and SLAs. Yearly plans carry a 20% discount.
The add-on rates are where Chatbase earns credit for transparency and where buyers should do arithmetic. Auto-recharge credits cost $40 per 1,000, extra agents $25 a month each, and removing Chatbase branding costs $99 a month. All three are published, which is genuinely uncommon in AI tooling — but the branding fee in particular deserves attention, since a Hobby customer at $40 pays more to remove branding than for the plan itself, and it does not scale down at lower tiers. Similarly, every published tier includes exactly one agent, so any business wanting distinct agents for support and sales starts at plan price plus $25.
Key features
- Custom AI agents — trained on your own documentation and site content
- Message credit metering — 50 free, up to 15,000 on Pro
- Helpdesk, voice and telephony — from the Standard tier
- Outbound campaigns — Standard tier and above
- API access — Standard tier at $150
- Auto-retrain agents — keep answers current as content changes
- Advanced integrations — Stripe, Zendesk and others from Standard
- Advanced analytics and tickets-as-source — Pro tier
- White-labelling, SSO and HIPAA eligibility — Enterprise tier
- Published add-on rates — credits, agents and branding removal
Pricing (as of 2026-09-19)
Model: message-credit tiers with published add-on rates; 20% off yearly · Free tier: ⚠️ yes — 50 credits, 1 agent, auto-deletes after 14 days inactive · Entry paid: $40/mo (Hobby)
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 50 message credits · 1 agent · 1 member · limited model access · ⚠️ agents auto-delete after 14 days of inactivity · no voice, helpdesk or integrations |
| Hobby | $40/mo | 700 message credits · 1 agent · 2 members |
| Standard | $150/mo | 4,000 credits · 1 agent · 3 members · adds helpdesk, voice, telephony, outbound campaigns, API access, auto-retrain and advanced integrations including Stripe and Zendesk |
| Pro | $500/mo | 15,000 credits · 1 agent · 5 members · adds advanced analytics, source suggestions and tickets-as-source |
| Enterprise | Contact sales | Custom limits · white-labelling · SSO · HIPAA eligibility · priority support · success manager · SLAs |
| Add-ons | ⭐ All published | $40 per 1,000 auto-recharge credits · $25 per extra agent per month · ⚠️ $99/month to remove Chatbase branding |
⭐ Chatbase publishes every rate, including add-ons — credit top-ups at $40 per 1,000, extra agents at $25 a month and branding removal at $99 a month. In a category where AI costs are routinely discovered rather than disclosed, being able to calculate your real total in advance is a genuine differentiator.
⚠️ Removing Chatbase branding costs $99 a month at any tier and does not scale down. A Hobby customer at $40 therefore pays more to remove branding than for the plan itself, which effectively makes $139 the entry price for anyone who needs an unbranded agent.
⚠️ Every published tier includes exactly one agent. A business wanting separate agents for support and sales pays $25 a month extra. Standard at $150 is where the product becomes properly usable, adding helpdesk, voice, telephony, API access and advanced integrations — budget for that rather than $40.
Ratings breakdown
| Criterion | Score | Why |
|---|---|---|
| Ease Of Use | 4.5/5 | Upload content and the agent trains itself — very little setup |
| Features | 4.0/5 | Strong from Standard; the free and Hobby tiers are thin |
| Value | 3.0/5 | ⚠️ Add-ons published but expensive, especially $99 branding removal |
| Support | 3.5/5 | Priority support and SLAs reserved for Enterprise |
Pros
- Every tier and every add-on rate published, including branding removal
- Agents train directly on your own documentation and site content
- Auto-retrain keeps answers current as your content changes
- Helpdesk, voice, telephony and API access from Standard
- Advanced integrations including Stripe and Zendesk at $150
- Tickets-as-source on Pro turns past tickets into training material
- Yearly billing saves 20%
- HIPAA eligibility and SSO available at Enterprise
Cons
- ⚠️ $99 a month to remove branding, more than the entire Hobby plan
- ⚠️ Every published tier includes only one agent; extras are $25 each
- ⚠️ Free-tier agents auto-delete after 14 days of inactivity
- Free plan’s 50 credits and limited model access barely demonstrate the product
- Standard at $150 is the realistic entry point, not $40
- Credit top-ups at $40 per 1,000 are expensive against plan rates
- Narrower than a full help desk — no traditional team inbox at lower tiers
Who it’s for
- Businesses whose support burden is repeated, already-documented questions
- Teams wanting an AI agent trained specifically on their own content
- Companies who need to calculate total AI cost precisely in advance
- Organisations needing HIPAA eligibility on an AI agent, at Enterprise
Who it’s not for
- Teams needing a full help desk with ticketing — use Freshdesk
- Businesses wanting multiple agents without paying $25 each
- Anyone on Hobby who needs unbranded output, given the $99 fee
- Teams needing a shared human inbox as the primary workflow
Best use cases
- Turning an existing help centre into an AI agent that answers from it
- Deflecting repeated documented questions before they become tickets
- Running outbound campaigns from the Standard tier
- Using past tickets as training material via Pro’s tickets-as-source
- Calculating exact total cost including credits, agents and branding
Integrations
Chatbase adds advanced integrations including Stripe and Zendesk from the Standard tier at $150, alongside API access at the same level. That tiering is important: at Hobby there are no integrations at all, so a $40 agent lives in isolation. For any deployment intended to connect to existing systems, Standard is the floor rather than an upgrade — which is the single most useful thing to know when budgeting for this tool.
How it compares
| Chatbase | Tidio | Crisp | Freshdesk | |
|---|---|---|---|---|
| Entry paid | $40/mo (Hobby) | $29/mo (Starter) | $45/mo per workspace | $19/agent/mo annual |
| Realistic entry | ⚠️ $150 Standard | ⚠️ ~$150-$250 with AI | $45 Mini | ⚠️ $55 Pro + $29 AI |
| AI is the core product | ⭐ Yes | Add-on from $39 | Chatbot included | Add-on at $29/agent |
| All rates published | ⭐ Yes, including add-ons | No | Partly | Partly |
| Agents included | ⚠️ 1 per tier, $25 extra | n/a | 4-20 seats by tier | Per agent |
| Remove branding | ⚠️ $99/month | Tier-dependent | Tier-dependent | Included |
| Best fit | Custom AI agents | SMB chat | Per-workspace live chat | Ticketing at low entry |
Chatbase prices are vendor-published and verified 2026-09-19. Crisp, Front, Freshdesk and Tidio figures are from published third-party reporting where the vendors’ own pages could not be retrieved directly.
Alternatives
Tidio pairs live chat with its Lyro AI agent, though the AI is billed separately and its free allowance is a lifetime one. Crisp includes chatbot capability within its per-workspace plans. Freshdesk is the choice if you need proper ticketing rather than an AI agent. Front covers shared inbox collaboration for teams whose workflow is human rather than automated.
Recent changes
Chatbase’s published tiers run Free at $0 with 50 message credits, 1 agent and 1 workspace member, with limited model access, no voice, helpdesk or integrations, and agents that auto-delete after 14 days of inactivity. Hobby is $40 a month with 700 message credits and 2 members. Standard is $150 a month with 4,000 credits and 3 members, adding helpdesk, voice, telephony, outbound campaigns, API access, auto-retrain and advanced integrations including Stripe and Zendesk. Pro is $500 a month with 15,000 credits and 5 members, adding advanced analytics, source suggestions and tickets-as-source. Enterprise provides custom limits, white-labelling, SSO, HIPAA eligibility, priority support, a success manager and SLAs. Yearly plans carry a 20% discount. Published add-ons are auto-recharge credits at $40 per 1,000, extra agents at $25 per agent a month, and branding removal at $99 a month.
Frequently asked questions
How much does Chatbase cost?
Free provides 50 message credits. Hobby is $40 a month for 700 credits, Standard $150 for 4,000, and Pro $500 for 15,000, with Enterprise on custom terms and 20% off yearly billing. Add-ons are published: $40 per 1,000 extra credits, $25 per additional agent monthly and $99 a month to remove Chatbase branding.
Why does removing Chatbase branding cost $99?
It is a flat monthly fee at any tier and does not scale down, which means a Hobby customer paying $40 spends more on branding removal than on the plan. Effectively, $139 is the entry price for anyone who needs an unbranded agent — worth building into the comparison, since most competitors include unbranded output at their paid tiers.
How many agents does each Chatbase plan include?
Exactly one, on every published tier including Pro at $500. Additional agents cost $25 a month each. A business wanting separate agents for support and sales therefore starts at plan price plus $25, which is worth noting because agent count is usually assumed to scale with tier and here it does not.
Which Chatbase plan do I actually need?
Standard at $150 for most deployments. Hobby at $40 has no integrations, no API access, no helpdesk and no voice, so an agent built there lives in isolation. Standard adds helpdesk, voice, telephony, outbound campaigns, API access, auto-retrain and integrations including Stripe and Zendesk — it is the floor for anything connecting to existing systems.
What happens to Chatbase agents on the free plan?
They auto-delete after 14 days of inactivity, along with limited model access and no advanced features. That makes the free tier a short demonstration rather than a way to keep a low-volume agent running, so treat it as an evaluation window rather than a permanent option.
Chatbase or Tidio?
Chatbase if a custom AI agent trained on your content is the actual goal — that is its entire product, and every rate is published so you can calculate the total. Tidio if you want live chat with human agents and AI alongside, though its Lyro is billed separately and its free AI allowance is 50 conversations for the life of the account.
How do Chatbase’s message credits work?
Each tier includes an allowance — 50 free, 700 on Hobby, 4,000 on Standard, 15,000 on Pro — and auto-recharge credits cost $40 per 1,000 beyond that. At that rate, exceeding Hobby’s 700 credits by a further 700 costs $28, more than two-thirds of the plan itself, so estimate your message volume carefully before choosing the tier.
Sources
- Chatbase — official pricing page
- MyAskAI — Tidio AI (Lyro): features, pricing and limits 2026
- Drag — Crisp pricing in 2026: every plan, the AI credits and the per-workspace math
- Costbench — Freshdesk pricing 2026: 4 plans from free to $89/agent/month
- Hiver — Front pricing 2026: plans, real costs and what teams actually pay
Compiled from public sources; last verified 2026-09-19. Pricing is subject to change — verify with the vendor. Ratings reflect editorial opinion based on documented capabilities, published pricing, and aggregated user reviews. DigiJaws does not accept payment for review placement or rating.
Chatbase Review (3.5/5): Pricing & Verdict (2026). DigiJaws, 2026. https://digijaws.com/reviews/chatbase-review/