Fireflies.ai — An AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Teams, Meet, and more, then syncs notes to your CRM and apps.
Verdict at a glance
Overall rating: 4/5 ★★★★☆
Standout: Reliable transcription with broad platform support, 100+ language coverage, and CRM sync that saves real time on data entry.
Watch out: Video recording and richer AI features are gated to higher tiers, and paid plans meter AI usage with credits.
A strong, well-priced pick for teams that want automatic meeting notes and searchable transcripts wired into their CRM. Power users should check the AI-credit limits and storage caps before committing.
Real-world ratings (third-party)
The rating above is DigiJaws’s own editorial verdict. Here’s how it scores on independent review platforms, pulled directly from each platform as of 2026-08-06:
| Platform | Rating | Reviews |
|---|---|---|
| G2 | 4.7/5 | 752 |
| Capterra | 4.9/5 | 735 |
Ratings and review counts change as new reviews come in — check the linked platform for the live number. We don’t (yet) run our own on-site review collection, so we cite third-party aggregators for independent signal.
Overview
Fireflies.ai is one of the most widely used AI meeting notetakers, serving more than 10 million users. Its Notetaker bot joins meetings on Zoom, Microsoft Teams, Google Meet, Webex, and other platforms to automatically record and transcribe conversations, then generate AI summaries with an overview, notes, action items, next steps, and dates. The company recently crossed a $1B valuation, underscoring its momentum in the crowded meeting-assistant space.
Beyond transcription, Fireflies adds AskFred — a chatbot that answers questions about your meetings by pulling from transcripts — plus CRM sync, workflow automations, and analytics. It claims 95%+ transcription accuracy in clean audio and supports 100+ languages with automatic detection. In 2026 it shipped a desktop app and a Live Assist feature for real-time in-meeting support. The main trade-offs are that video recording and heavier AI features sit on paid tiers, and paid plans govern AI actions through a credit system.
Watch it in action
Fireflies.ai’s own brand video on how AI note-taking changes the way teams run meetings.
“Work Evolved” — official video.
Key features
- Automatic meeting recording and transcription
- AI summaries with action items and next steps
- AskFred assistant for querying past meetings
- Broad platform support (Zoom, Teams, Meet, Webex)
- 100+ languages with automatic detection
- CRM sync (HubSpot, Salesforce, and more)
- Conversation analytics, plus desktop app and Live Assist
Pricing (as of 2026-07-06)
Model: per-user subscription with AI credits · Free tier: yes (unlimited transcription, 800 storage mins/seat) · Entry paid: Pro $10/user/mo (annual)
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | Unlimited transcription, 800 storage mins/seat, 20 AI credits/mo, limited summaries |
| Pro | $10/user/mo annual ($18 monthly) | 3,000 storage mins/seat, more AI credits, integrations |
| Business | $19/user/mo annual ($29 monthly) | Unlimited storage, video recording, analytics |
| Enterprise | $39/user/mo (annual) | SSO, advanced security, admin controls, priority support |
Annual billing saves up to ~44% versus monthly. The free plan offers unlimited transcription but caps storage and limits AI summaries; all paid plans use an AI-credit system that governs summaries, action items, and AskFred usage. Storage scales from 800 minutes (Free) to unlimited (Business and up).
⚠️ Pricing, credit allowances, and storage limits are subject to change — verify current plans on fireflies.ai before relying on these figures.
Ratings breakdown
- Ease Of Use: 4.4/5
- Features: 4.2/5
- Value: 4.3/5
- Support: 3.9/5
Pros
- Reliable, accurate transcription in clean audio
- Broad meeting-platform support
- Useful, time-saving CRM sync
- AskFred makes past meetings searchable
- Generous free plan and sensible paid pricing
Cons
- Video recording locked to higher tiers
- AI-credit limits can constrain heavy users
- Free-plan storage fills quickly
- Accuracy dips with poor audio or heavy accents
- Advanced analytics reserved for paid plans
Who it’s for
- Sales and customer teams that live in meetings
- Teams wanting notes auto-synced to a CRM
- Anyone who needs searchable meeting transcripts
Who it’s not for
- Privacy-first users who prefer notes stay on-device (consider Granola)
- People needing free, unlimited video recording
- Very heavy AI users on a tight budget (watch credits)
Best use cases
- Automatic sales-call notes and CRM logging
- Team meeting summaries and action tracking
- Searching and querying past conversations
- Multilingual meeting transcription
Integrations
Zoom, Microsoft Teams, Google Meet, Webex, HubSpot, Salesforce, Slack, Notion, and many more via native connectors, Zapier, and an API. CRM sync is a particular strength for revenue teams.
Alternatives
Otter.ai, Fathom, Granola, tl;dv, Sonix.
Recent changes
Fireflies crossed a $1B valuation and, in 2026, launched a desktop app and a Live Assist feature that provides real-time suggestions during meetings rather than only after. The four-tier pricing (Free, Pro, Business, Enterprise) with an AI-credit system is current as of this review; annual billing continues to offer the largest savings.
Frequently asked questions
Is Fireflies.ai free?
Yes. Fireflies’ free plan includes unlimited transcription with 800 storage minutes per seat and 20 AI credits a month, though AI summaries are limited. Paid plans start at $10/user/month (billed annually) for more storage and AI credits.
Why does Fireflies.ai use AI credits?
Paid plans meter AI-driven features — summaries, action items, and the AskFred assistant — through a monthly credit allowance, so heavy AI use can exhaust credits before the month ends. Transcription itself stays unlimited even on paid tiers.
What is Fireflies.ai not good for?
Fireflies isn’t ideal for privacy-first teams who want notes to stay on-device (Granola is a better fit), or for anyone needing free, unlimited video recording, since that’s gated to the Business tier and above.
What is Fireflies.ai’s rating on G2 and Capterra?
As of 2026-08-06, Fireflies.ai holds 4.7/5 on G2 (752 reviews) and 4.9/5 on Capterra (735 reviews). See the ratings table above for links to the live pages.
Similar tools in AI Meeting Assistants
Sources
- https://fireflies.ai/pricing
- https://costbench.com/software/ai-meeting-assistants/fireflies-ai/
- https://tldv.io/blog/fireflies-review/
Compiled from public sources; last verified 2026-07-06. Pricing is subject to change — verify with the vendor. Ratings reflect editorial opinion.
Fireflies.ai Review (4/5): Features, Pricing & Verdict (2026). DigiJaws, 2026. https://digijaws.com/reviews/fireflies-ai-review/