FREE TOOL · CX
Net Promoter Score (NPS) Calculator
Turn promoter, passive, and detractor counts into your NPS score and see exactly where you stand against the benchmarks.
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Promoters
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Passives
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Detractors
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NPS Score
Enter your response counts to score NPS.
NPS = % promoters minus % detractors, on a scale of -100 to +100. Above 0 is good, above 50 is excellent, above 70 is world-class. Passives count toward the total but not the score.
Frequently asked questions
How is NPS calculated?
Subtract the percentage of detractors, who score 0 to 6, from the percentage of promoters, who score 9 to 10. Passives, who score 7 to 8, count toward the total but not the score.
What is a good NPS?
Any score above 0 is good, above 50 is excellent, and above 70 is world-class. Benchmarks vary by industry.
Why use NPS?
It is a simple, comparable measure of customer loyalty that predicts referrals and growth.
Great NPS, quiet growth?
DigiJaws turns happy customers into a growth engine with referral, review, and retention systems.
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