SurveyMonkey — The veteran survey platform — robust survey building, a deep question bank, and strong analysis for research at scale.
Verdict
SurveyMonkey is a mature, trusted survey platform with strong analysis, benchmarking, and a huge question bank — ideal for formal research and larger teams. The catch is cost: team plans require three users and annual billing, the individual plan is $99/mo, and the free tier is quite limited.
Real-world ratings (third-party)
The rating above is DigiJaws’s own editorial verdict. Here’s how it scores on independent review platforms, pulled directly from each platform as of 2026-08-06:
| Platform | Rating | Reviews |
|---|---|---|
| G2 | 4.4/5 | 23,889 |
| Capterra | 4.6/5 | 10,463 |
Ratings and review counts change as new reviews come in — check the linked platform for the live number. We don’t (yet) run our own on-site review collection, so we cite third-party aggregators for independent signal.
Overview
SurveyMonkey has been a survey standard for years. It pairs an approachable survey builder with a large question bank, logic and branching, A/B testing, and solid analysis and reporting, including industry benchmarks. SurveyMonkey Audience adds access to market-research panels for sourcing respondents. It suits researchers and enterprises running surveys at scale, though the UI feels dated next to newer rivals.
Pricing
| Plan | Price | Best for |
|---|---|---|
| Free | $0 | Quick polls — 10 questions and 40 responses per survey |
| Standard Monthly | $99/mo | Individuals needing more responses without annual lock-in |
| Team Advantage | $30/user/mo (annual, 3-user min) | Collaborating teams — shared library and analysis |
| Team Premier | $92/user/mo (annual) | Advanced analysis, A/B testing, and controls |
| Enterprise | Custom | SSO, governance, and dedicated support |
Watch it in action
SurveyMonkey’s own introduction to the redesigned SurveyMonkey platform and its updated survey-building experience.
“Introducing the new SurveyMonkey” — official video.
Ratings
| Overall | 4 / 5 |
| Ease of use | 4.1 / 5 |
| Features | 4.3 / 5 |
| Value | 3.7 / 5 |
| Support | 4 / 5 |
Pros & Cons
Pros
- Mature, trusted, and widely adopted
- Strong analysis and reporting
- Large question bank and templates
- Industry benchmarks for context
- Access to research panels (Audience)
Cons
- Pricey — 3-user minimum on team plans
- $99/mo individual plan
- Free plan is very limited
- UI feels dated versus newer tools
Who it’s for
Great for: researchers, enterprises, and teams running formal surveys and market research at scale.
Not ideal for: users who just need simple, inexpensive forms (Tally or Jotform) or highly branded, conversational surveys (Typeform).
Top use cases
- Market and academic research
- Customer and employee satisfaction surveys
- Net Promoter Score (NPS) tracking
- Concept and product testing
- Event and post-purchase feedback
Integrations
Salesforce, Microsoft Teams, Slack, Mailchimp, Zapier, REST API
Alternatives
Typeform, Qualtrics, Jotform, Google Forms
Recent developments
SurveyMonkey has added AI-assisted survey creation and analysis features to speed up building surveys and interpreting results.
Frequently asked questions
Does SurveyMonkey have a free plan?
Yes, but it’s limited to 10 questions and 40 responses per survey — enough for a quick poll but not for serious research; the individual Standard Monthly plan is $99/mo, and team plans start at $30/user/mo with a 3-user minimum on annual billing.
Why do SurveyMonkey team plans require 3 users minimum?
SurveyMonkey’s Team Advantage and Team Premier plans are priced and billed as a collaborative package with a 3-seat floor, so a 1- or 2-person team pays for at least 3 seats even if fewer people actually use the account.
Is SurveyMonkey better than Typeform?
SurveyMonkey has deeper analysis tools, benchmarking, and a larger question bank suited to formal research; Typeform’s one-question-at-a-time conversational format generally gets higher completion rates for marketing and lead-gen use cases — see our Typeform review for the comparison.
What is SurveyMonkey’s rating on G2 and Capterra?
As of 2026-08-06, SurveyMonkey holds 4.4/5 on G2 (23,889 reviews) and 4.6/5 on Capterra (10,463 reviews). See the ratings table above for links to the live pages.
Sources
Pricing and features were last verified June 2026 and may change. Always confirm current details on the vendor’s site.
SurveyMonkey Review (2026): Pricing, Features, Pros & Cons. DigiJaws, 2026. https://digijaws.com/reviews/surveymonkey-review/